Support

ebrain provides users and administrators with all the online assistance required to successfully use the ebrain e-learning program:

Registration and logging in

For assistance with registration and logging into the e-learning, please go to the Registration page.

Computer requirements checker

Computer checkerClick the button on the right to access the online computer checker that helps you ensure that your computer is set up correctly for viewing the learning content. You can print the results to give to your local technical support team if required.

Note on pop-up blocker

In order to successfully access the e-learning content, it is recommended that you allow pop-ups from the website:

www.ebrainJNC.com and www.ebrainJNC.com/learning


Accessing the e-learning via your Mac.

Intel and PowerPC
The e-learning materials will can be accessed successfully on a Mac (both Intel and PowerPC).

Safari
The e-learning should be accessed using the Safari web browser.

Flip4mac
In order to view any of the videos within the lessons, you will need to install the Flip4mac software. This is a free download from Microsoft that allows you to play windows media files on your Mac, and is accessed via the link below:

www.microsoft.com/download/en/details.aspx?displaylang=en&id=9442

Userguide and 'How To' movies

Once you have logged into the ebrain learning area, please take a look at the Userguide and 'How To' movies. These provide detailed step-by-step instructions on how to perform all the common ebrain tasks.

FAQs

FAQsIf you have a query, check here first. For details about the ebrain programme, registration, logging in, etc, you'll either find the answer here, or find directions about who to ask.

Getting started: Common tasks, features and functionality

Once you have logged into ebrain and completed the registration process, the 'Getting Started' e-learning lesson will show you how to navigate around ebrain, how to launch and complete an e-learning lesson, and how to use all other features and functionality.